# Troubleshooting


> Resolve common import, store, publishing, and workflow problems.


Canonical URL: https://www.copyhero.app/help/troubleshooting

Start with the error shown in CopyHero, then use the guide that matches the step that failed.

{/* screenshot: troubleshooting-help-overview */}

## Choose a guide [#choose-a-guide]

1. Identify whether the issue occurred during import, store connection, publishing, or a workflow run.
2. Follow the matching guide and correct the displayed cause.
3. Retry failed jobs only after the cause is fixed.

* [Retry failed jobs](/help/troubleshooting/retry-failed-jobs)
* [Import problems](/help/troubleshooting/import-problems)
* [Shopify connection problems](/help/troubleshooting/shopify-connection-problems)
* [Publishing and sync problems](/help/troubleshooting/publishing-sync-problems)
* [Workflow failures](/help/troubleshooting/workflow-failures)
* [No shared destination store](/help/troubleshooting/no-shared-destination-store)
* [Contact support](/help/troubleshooting/contact-support)

## Expected result [#expected-result]

You can isolate the failed step and either resolve it or provide support with useful diagnostics.

## Errors and limits [#errors-and-limits]

Repeating an action without correcting its displayed error generally produces the same result.

## Related links [#related-links]

* [Workflow history and job states](/help/workflows/workflow-history-and-job-states)