# Import problems


> Resolve problems while bringing products into CopyHero.


Canonical URL: https://www.copyhero.app/help/troubleshooting/import-problems

When an import fails, use its message to correct the source, destination, or required input before starting again.

<!-- screenshot: import-problem-message -->

## Resolve an import problem [#resolve-an-import-problem]

1. Return to the import screen and read the displayed error.
2. Confirm the source product URL, collection, or uploaded data is complete and accessible.
3. Confirm the intended destination is still available. For a Shopify destination, verify the store connection.
4. Correct the input or destination setting and retry the import.

## Expected result [#expected-result]

The import continues and the product becomes available for review or for starting a workflow.

## Errors and limits [#errors-and-limits]

An unavailable source, invalid input, or disconnected destination cannot be repaired by repeating the same request. If the message identifies a destination-store issue, reconnect the store first.

## Related links [#related-links]

* [Connect a Shopify store](/help/stores/connect-shopify)
* [Shopify connection problems](/help/troubleshooting/shopify-connection-problems)
* [Contact support](/help/troubleshooting/contact-support)