# Workflow failures


> Find the failed product and job in a workflow run and decide what to do next.


Canonical URL: https://www.copyhero.app/help/troubleshooting/workflow-failures

Fix the failed job's cause, then retry only the failed work from the workflow run.

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## Resolve a workflow failure [#resolve-a-workflow-failure]

1. Open **Workflows** > **Workflow History**.
2. Select the run with an error state.
3. Select the product with the failed job and read its job details and activity.
4. Correct the relevant task setting, product data, or destination-store problem.
5. Select **Retry Failed Jobs**, then confirm with **Retry**.

## Expected result [#expected-result]

Failed jobs return to pending and run again. Jobs that already finished remain in the run history.

## Errors and limits [#errors-and-limits]

Use **Mark as Failed** only when you intend to mark all pending jobs in that batch as failed; it cannot be undone. A cancelled job is terminal, and retry is for jobs in error.

## Related links [#related-links]

* [Retry failed jobs](/help/troubleshooting/retry-failed-jobs)
* [Workflow history and job states](/help/workflows/workflow-history-and-job-states)
* [Contact support](/help/troubleshooting/contact-support)