Troubleshooting
Import problems
Resolve problems while bringing products into CopyHero.
When an import fails, use its message to correct the source, destination, or required input before starting again.
Resolve an import problem
- Return to the import screen and read the displayed error.
- Confirm the source product URL, collection, or uploaded data is complete and accessible.
- Confirm the intended destination is still available. For a Shopify destination, verify the store connection.
- Correct the input or destination setting and retry the import.
Expected result
The import continues and the product becomes available for review or for starting a workflow.
Errors and limits
An unavailable source, invalid input, or disconnected destination cannot be repaired by repeating the same request. If the message identifies a destination-store issue, reconnect the store first.