Publishing and sync problems

Use the workflow run and the affected product's store view to identify whether publishing or synchronization needs attention.

Diagnose the problem

1. Open Workflow History and select the affected run.
2. Open the product with the error and read the failed job message.
3. Confirm the destination store is connected and has the needed permissions.
4. In the product's store view, use Refresh when you need the current Shopify state.
5. Correct the reported cause, then use Retry Failed Jobs for the run.

Expected result

The workflow records a finished publishing step and the product store view reflects the current destination-store state after refresh.

Errors and limits

CopyHero cannot publish when Shopify authorization or required permissions are missing. A refreshed store view pulls current state; it does not by itself rerun failed workflow work. Do not retry repeatedly until the displayed cause is resolved.

Related links

• Shopify connection problems
• Retry failed jobs
• Workflow history and job states