Shopify connection problems

Reconnect the affected store when CopyHero reports expired authorization or limited Shopify permissions.

Reconnect a store

1. Open Destination Stores and find the affected store.
2. Use the store's reconnect action.
3. Complete the Shopify authorization flow and grant the requested permissions.
4. Return to CopyHero and retry the failed workflow job.

If you use a custom Shopify app

1. Confirm the store name, Client ID, and Client Secret are correct.
2. In Shopify, add the scopes CopyHero shows in the reconnect prompt, then save the app settings.
3. Reconnect to grant the updated permissions.

Expected result

The store returns as an available destination and dependent jobs can be retried.

Errors and limits

An invalid shop domain, expired session, incorrect credentials, or a store-limit message needs correction before reconnecting. If CopyHero asks you to re-enter custom-app credentials, use the Connect Store flow and provide the current secret; do not share it in support messages.

Related links

• Connect a Shopify store
• Publishing and sync problems
• Retry failed jobs