Troubleshooting
Troubleshooting
Resolve common import, store, publishing, and workflow problems.
Start with the error shown in CopyHero, then use the guide that matches the step that failed.
Choose a guide
- Identify whether the issue occurred during import, store connection, publishing, or a workflow run.
- Follow the matching guide and correct the displayed cause.
- Retry failed jobs only after the cause is fixed.
- Retry failed jobs
- Import problems
- Shopify connection problems
- Publishing and sync problems
- Workflow failures
- No shared destination store
- Contact support
Expected result
You can isolate the failed step and either resolve it or provide support with useful diagnostics.
Errors and limits
Repeating an action without correcting its displayed error generally produces the same result.